Woomatch Privacy Policy

This Privacy Policy explains how Woomatch collects, uses, and protects your personal information when you visit and use our website, www.woomatch.com  and related services. Personal data means any information that identifies you as an individual, such as your name, email address, or other contact details. The data controller responsible for your data is Nextlove Limited, located at The Hub Workspace, Edvard Thomsens vej 39, 2300 Copenhagen, Denmark (email: support@woomatch.com).

1. How We Process Your Data

Woomatch is fully committed to protecting your privacy and complies with all applicable data protection laws, including the GDPR. This policy outlines what personal data we collect, why we collect it, and the legal grounds for processing it.

2. What Data We Collect

We collect personal data directly from you when you:

• Subscribe to our newsletter

• Contact customer support

• Create a profile on our Website

• Enter promotions or surveys

• Use our Website and accept cookies

With your consent, we may also receive data from partner sites to simplify your registration process.

3. Why We Collect Your Data & Legal Basis

Your personal data is used to:

• Communicate with you and provide customer support

• Manage your profile and process transactions

• Send newsletters and promotional updates (only with your consent)

• Prevent fraud and comply with legal obligations

We process your data based on your consent, the necessity to fulfill contracts, and our legitimate interest in running a secure and efficient service.

4. How Long We Keep Your Data

We keep your data as long as you use our services or until you request its deletion. Please note that canceling a subscription does not automatically delete your profile.

5. Sharing Your Data

We may share your data with trusted third-party providers for services such as payment processing and fraud prevention. These partners are contractually required to keep your data secure. We may also share data if required by law or in the event of a business sale or merger.

6. Your Data Rights

You have the right to:

• Access, correct, or delete your personal data

• Restrict or object to certain data processing activities

• Request data portability

You may withdraw your consent at any time by changing your settings or contacting us directly.

7. Cookies

Our Website uses cookies to improve your experience:

• Essential cookies for basic site functions

• Performance cookies to enhance service quality

• Consent cookies for personalized advertising, which you can manage or opt out of at any time

8. Google Analytics

We use Google Analytics to understand how users interact with our Website. This data is anonymous and helps us improve our service without identifying individual users.

About Woomatch

Woomatch connects like-minded individuals looking for discreet and meaningful encounters. Whether you seek a brief affair or new romantic opportunities, we provide a safe and respectful platform to meet others.

We are based in Denmark, serving primarily Danish users. Payments are made anonymously through the Danish company Callcom, with all prices shown in EUR (including VAT).

Pay Only for What You Use – Credit-Based System

We don’t require expensive subscriptions. Instead, you buy credits as needed to send messages, unlock profiles, or start video chats.

*One message costs approximately 7 credits. Additional features, like video chat or profile boosts, may cost more.

Right of Withdrawal Form

To:
Woomatch ApS
Edvard Thomsens vej 39
2300 Copenhagen
Denmark

Email: support@woomatch.com

I/we hereby inform you that I/we wish to withdraw from the agreement regarding the following service:

(Describe the service ordered)

Ordered on: ___ / Received on: ___

Member name: ____________________________________________

Member email: ____________________________________________

Signature (only for written withdrawal): ____________________

Date: ___________________________________________________